Business Games by Mawer J.

By Mawer J.

Company video games is a photocopiable source e-book for academics of industrial English. Organised in 3 sections, difficulties, concerns, and ethics, company video games is designed to advertise full of life category dialogue in over 70 dialogue components.

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A precise description of customer demands and their "translation" into the company's language - using. for example. Quality Function Deployment - has a very positive effect on the starting costs of a production process. Example: Toyota (Sullivan 1986) • cost prior to series production start-up costs January 1977 - before QFD April 1984 - after QFD (39 % of QFD cost) Fig. 18: Effect of QFD (Quality Function Deployment) on cost structure66 3 Business Excellence through integrative management concepts 33 Furthermore, up to 60 % of all errors in systems engineering can be traced back to the requirement definition.

These declarations show that Total Quality Management is a comprehensive concept aiming at "Business Excellence". e. an extended vision of quality - with the DIN EN ISO 9000 - 9004 series of standards the following deficits can be found: EFQM Model and ISO 9000 - Leadership 10% - f-- .... , f- - Processes - 14% r- P tOple eo tisfaction r- .. - - - - - - ---- ~ 50% Covered by ISO 9000 Fig. 22: Differences in content between Total Quality Management and DIN EN ISO 900077 ::l. () N ~ ~ co ......

G. - reworking personnel planning, selection and development under TQM aspects - supporting participation in continuous improvements - new management conoepts and principles - BEHAVIOUR INSTRUMENTS V OPERATIVE MANAGEMENT Examples of strategic management issues Strategic corporate planning requires adequate structural and staff concepts as well as corresponding management systems. Necessary structural conditions include the knowledge and systematic analysis of key processes underlying the company's critical success factors.

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