By James E. Allen MSPH PhD CNHA
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Extra resources for Assisted Living Administration: The Knowledge Base, 2nd Edition
Competition What is the level of unmet need for assisted living facility units in the community and its environs? How many competitors are there? What are their present and projected unit capacities? Is there enough unmet need for new units to expect that a new assisted living AsstLv2ed Part One MGP © Springer Publishing Company 30 facility would fill up sufficiently quickly (typically, a 1-year start-up period is anticipated) and maintain the desired level of occupancy (typically, 95% or more for an assisted living facility) over an extended period of at least 5, preferably 10, years?
A good example in the assisted living facility is the director of health who reports to the facility administrator and in turn has administrators—for example, a night supervisor—reporting to him or her. The middle-level administrator normally does not make policies affecting the entire facility, as does the facility administrator. However, the middle-level administrator does make decisions of policy for administrators responsible to him or her. The middle-level administrator must have good communication skills to deal successfully with both the administrator of the facility and the lower-level workers.
Just as the superb university is superb only by virtue of its success in serving its ultimate customers, the students, the superb assisted living facility is superb only by virtue of its success in serving its ultimate customers, the residents. " Giving every employee the space to innovate, at least a little. Answering the phones and fulfilling residents' requests with common courtesy. Doing things that AsstLv2ed Part One MGP © Springer Publishing Company 24 work (giving quality care). Listening to residents and asking them for their ideas, then acting on them.