AMA Management Handbook (Ama Management Handbook) by John J. Hampton

By John J. Hampton

The basic reference of sensible administration knowledge has been thoroughly up to date. released via the yank administration organization, this complete advisor supplies businesspeople in each box the knowledge they should remedy advanced company difficulties, offering insights from over two hundred specialists of their fields. contains nearly 2 hundred chapters and sixteen significant topic parts.

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We learned that fixing other people's problems had three negative consequences: We worked too many hours doing other people's jobs, we prevented other people from learning and growing (thus assuring ourselves of permanently working long hours), and, being further away from the point of action and information, we often made bad decisions. " Finally, we announced to the staff that henceforth they were responsible for making their own decisions. Then management sat back and waited and waited and waited.

Consumer groups allied with trial lawyers to make fundamental changes in the responsibilities of employers and producers and distributors of goods or services. These forces were accompanied by changing technologies that opened some doors and closed others. The distinction between hardware, software, and communications channels blurred as information systems offered totally new tools and resources to manage organizations. Total quality management, reengineering, restructuring, the virtual office, the knowledge organization, and networking characterized the cutting edge of management activities.

I. , 1942- . II. A418 1994 658dc2094-6802 CIP © 1994 AMACOM All rights reserved. Printed in the United States of America. Y. 10020. Printing number 10 9 8 7 6 5 4 3 2 Page v Board of Editors John D. Bergen, CEO and President, GCI Group Don Bohl, American Management Association Herrington J. Bryce, Professor of Public Administration, School of Business Administration, The College of William and Mary Noel Capon, Professor of Marketing, Graduate School of Business, Columbia University Gordon E. M.

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